ELC BEAUTY PERKS WILL BE BACK IN APRIL!

OUR FULFILLMENT CENTER IS UNDERGOING A SYSTEMS UPGRADE.

Due to a systems upgrade and enhancements to our distribution center operations, the ELC Beauty Perks site will not be accessible from Saturday, March 20th through Sunday, April 25th and you will not be able to redeem your Gratis on ELC Beauty Perks during this time.

FAQ

What happens to my existing Gratis balance?

Your existing Gratis balance will remain in your account unless you spend it at The Company Store locations listed below or online by accessing The Company Store Microsoft Teams site HERE. If you don't redeem Gratis at The Company Store, then your Gratis balance remains the same and you will be able to shop using your Gratis dollars on April 26th.

Will I receive my ELC Beauty Perks order if I placed it before the site is down?

Yes, orders placed by 11:59 EST on March 19th will still be shipped. We anticipate an increase in order placement prior to the maintenance work which could impact shipping times.

Will I receive my next Gratis award while the site is not accessible?

Gratis awards will not be released during this time. If your original Gratis release date was scheduled to occur while the site is unavailable, don’t worry – you will be alerted once the site is back up of your Gratis award.

Can I redeem my Gratis while the site is unavailable?

Yes! Estée Lauder Companies employees who work near The Company Store can shop in person at one of the locations below or online by accessing The Company Store Microsoft Teams site HERE.

The Company Store locations:

GM Building - NYC: 767 Fifth Ave, Concourse Level, New York, NY 10153

Ruland Road: 80 Ruland Road, Melville, NY 11747

Northtec: 200 Crossings Drive, Bristol, PA 19007

Alternative shopping options (Gratis is not applicable):

  • Shop any of The Cosmetics Company Stores outlet locations HERE.
  • Estée Lauder Companies employees can shop at 50% off by accessing the online Employee Store HERE (you may purchase 20 items per month, items may be purchased in one transaction).

What if I don't live or work near a Cosmetics Company Store?

Unfortunately, Gratis dollars can only be redeemed at The Company Store locations or The Company Store Microsoft Teams site while the ELC Beauty Perks website is down. Please check back on April 26th to get your hands on your favorite products on the ELC Beauty Perks website!

Does my Gratis balance change once ELC Beauty Perks is available again?

No changes will be made to your Gratis balance unless you redeem it at The Company Store or The Company Store Microsoft Teams site during the maintenance period. As a reminder, all Gratis awards will expire on December 31st so there will still be plenty of time to redeem your Gratis once the site is available Monday, April 26th!

Where can I check my Gratis balance while the site is down?

You can check your Gratis balance at The Company Store locations or by emailing the ELC Beauty Perks Customer Service team at customerservice@elcbeautyperks.com.

Where can I check the status of an existing order while the site is down?

You can check the status of an existing order by emailing the ELC Beauty Perks Customer Service team at customerservice@elcbeautyperks.com.